Welcome to Wigs by Hephzy. By accessing or using our website, purchasing any products, or engaging with our services, you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, please refrain from using our website or services.
1. General Terms
These Terms of Service may be updated periodically. Continued use of our website after any changes constitutes your acceptance of the new terms.
2. Eligibility
- You must be at least 18 years old or have parental/guardian consent to use this website.
- The customer is responsible for ensuring that all account and order information provided is accurate and current.
3. Products & Orders
- All products, including wigs, accessories, and digital materials, are subject to availability.
- We reserve the right to refuse or cancel any order at our discretion. If payment has already been made for a canceled order, a refund will be issued.
- Wigs by Hephzy reserves the right to update this policy at any time. Please review our website for the latest version.
- Custom orders must be fully paid for before production begins. All custom order payments are non-refundable once production starts.
- Pricing is subject to change at any time without notice. However, confirmed orders will not be affected by price changes.
4. Payment & Billing
- We accept payments through secure third-party payment providers. By making a purchase, you agree to abide by their terms.
- We are not responsible for any payment issues arising from third-party providers.
- You must provide accurate billing information, and the payment details must match the billing information provided at checkout. We reserve the right to report fraudulent transactions to relevant authorities.
5. Shipping & Delivery
- Order processing takes between 15–30 business days, excluding shipping time.
- Shipping typically takes 3–7 business days, depending on your location and chosen shipping method.
- Please note: Shipping timelines are estimates and do not include customs delays, weather disruptions, or other external factors.
6. Returns & Refunds
- Digital products (e-books, courses, etc.) are non-refundable.
- Due to the nature of our products, all sales are final unless a product arrives damaged or defective.
- If you receive a defective item, you must contact us within 48 hours of delivery with photos and details.
- All transactions shall be subject to the provisions of our refunds, returns, and dispute policy.
7. Intellectual Property
- All digital content, including training materials, is the intellectual property of Wigs by Hephzy and protected by copyright laws.
- Wigs by Hephzy reserves the right to update this policy at any time. Please review our website for the latest version.
- Unauthorized distribution, resale, or reproduction is strictly prohibited and may result in legal action.
8. User Responsibilities
- You agree not to misuse the website, engage in fraudulent transactions, or violate any applicable laws.
- Any attempt to hack, disrupt, or exploit our services shall result in legal action.
- Reviews, comments, and feedback submitted to the website shall be respectful and truthful. We reserve the right to remove inappropriate content and institute legal action in cases of disrespect or libelous comments.
9. Limitation of Liability
- We provide our products and services “as is” without warranties, express or implied.
- Our liability is limited strictly to the value of the product purchased.
- We are not liable for any indirect, incidental, or consequential losses—including loss of income, business disruption, or emotional distress.
10. Dispute Resolution
- Any disputes must first be addressed by contacting our support team.
- If a resolution cannot be reached, disputes will be settled via mediation or arbitration in accordance with Dutch law, as Wigs by Hephzy operates under the legal jurisdiction of The Netherlands.
11. Contact Information
For any questions or concerns about these Terms of Service, please contact us:
Email: [email protected]
We aim to respond to all inquiries within 1–3 business days. We appreciate your trust in Wigs by Hephzy and remain committed to providing excellent service.
Wigs by Hephzy reserves the right to update this policy at any time. Please review our website for the latest version.