Welcome to Wigs By Hephzy (“we,” “our,” “us”).
We value your privacy and are committed to protecting your personal information. This
Privacy Policy explains how we collect, use, disclose, and safeguard your information when
you visit our website, interact with our social media platforms, purchase products, or engage
with any of our digital services.
By using our website and services, you consent to the practices described in this Privacy
Policy.
1. Information We Collect
We may collect personal and non-personal information in the following categories:
1.1 Personal Information You Provide Directly
When you:
• Place an order
• Create an account
• Subscribe to newsletters
• Fill out forms or surveys
• Join online trainings or programs
• Contact us via email, WhatsApp, or social media
You may provide:
• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely by third-party processors)
• Order history
• Account login details
• Testimonials, reviews, or feedback
Note: We do not store your credit card or payment information. All payments are processed
through secure third-party providers such as PayPal, Stripe, Shop Payments, etc.
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
• IP address
• Device type
• Browser type and version
• Pages visited
• Time spent on pages
• Referring URLs
• Cookies and tracking technologies
This helps us improve website performance and user experience.
1.3 Information from Social Media & Third-Party
Platforms
If you interact with us on platforms like Instagram, Facebook, TikTok, YouTube, LinkedIn,
WhatsApp, or marketplaces (where applicable), we may receive:
• Public profile information
• Username or handle
• Comments, messages, or engagement data
2. How We Use Your Information
We use your information to:
2.1 Provide Our Services
• Process and deliver orders
• Manage your account
• Provide customer support
• Issue receipts and order notifications
2.2 Improve Customer Experience
• Personalize content, recommendations, and offers
• Analyze website performance
• Improve product quality and service delivery
2.3 Marketing & Communication
With your consent (where required), we may:
• Send newsletters
• Share promotions, offers, and updates
• Deliver product launches and new arrivals
• Send reminders about abandoned carts or purchases
You may unsubscribe at any time.
2.4 Legal & Compliance
We may use your data to:
• Prevent fraud
• Maintain security
• Comply with legal obligations
• Enforce our Terms & Conditions
3. Cookies and Tracking Technologies
We use cookies, pixels, and similar tools to:
• Recognize repeat visitors
• Remember your preferences
• Track website analytics
• Measure marketing performance
• Improve user experience
You can disable cookies in your browser settings, but this may affect website functionality.
4. How We Share Your Information
We do not sell your personal information.
We may share information with:
4.1 Trusted Service Providers
Such as:
• Payment processors
• Shipping and delivery partners
• Email marketing providers
• Website hosting providers
• Analytics companies (e.g., Google Analytics)
These partners only access data necessary to perform their services.
4.2 Legal Authorities
Only when required to:
• Respond to lawful requests
• Prevent fraud or harm
• Protect our legal rights
5. Data Protection & Security
We use industry-standard security measures to protect your information, including:
• SSL encryption
• Encrypted payments
• Secure login authentication
• Regular system monitoring
However, no online transmission is 100% secure. You use our services at your own risk.
6. Your Rights (GDPR-Compliant)
If you are in the European Union or the UK, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Request data portability
• Withdraw consent at any time
• File a complaint with your data protection authority
To exercise your rights, email: [email protected]
7. Data Retention
We retain your information only as long as necessary to:
• Fulfill your orders
• Provide customer support
• Meet legal and accounting obligations
You may request deletion at any time.
8. Children’s Privacy
Wigs By Hephzy does not knowingly collect information from children under 16.
If we learn that a minor has provided personal information, we will delete it promptly.
9. International Transfers
By using our website, you acknowledge that your information may be processed in countries
outside your residence, including where data protection laws may differ. We ensure
appropriate safeguards are in place.
10. Third-Party Links
Our website or emails may contain links to third-party sites.
We are not responsible for the privacy practices of external websites.
11. Changes to this Privacy Policy
We may update this Privacy Policy periodically.
Revised versions will include a new “Last Updated” date and take effect immediately upon
posting.
12. Contact Us
If you have any questions or requests related to this Privacy Policy, please contact us at:
Wigs By Hephzy
Email: [email protected]
Phone: +31685174177
Website: www.wigsbyhephzy.nl